b'PROD U C TS AND SERV I C ESBuilding a Strong Foundation The ADF and CBA issued Products F O C U S F O R 2022The ADF performed a significant upgrade to our coreIn July 2021, the ADF, other Catholictransaction processing software in May 2021. This upgradeDevelopment Funds and the Commonwealth Bank was one of the largest and most complex upgrades to our(CBA) renegotiated a new National Pricing agreementIn 2022 the ADF has identified six core focus areas, software platform ever undertaken. It has allowed us towhich encompasses all CBA issued products. This newwith priority given to the following:improve our internal platform, remove outdated systemagreement saw the introduction of new CBA products modifications and introduce stronger security protocols. being offered to Development Funds, including theirUpgrade and system improvements to ADF Online;It has given us a safe and secure base platform that we cannew Smart Terminal as well as reduced facility and now build upon to improve the customer experience andtransaction processing costs across the majority of Partnering with FACTs Management Australia to roll out functionality available through ADF Online. their product offerings.our Premium Direct Debit Solution to schools;Electronic and Online Payment Channels The ADF continue to absorb a number of CBA The demand we saw in 2020 for online and cashless paymenttransaction fees for a range of services including:Investigation of data extraction and delivery systems solutions continued into 2021, driven by the pandemic andDirect debit processing; allowing for data feeds into customer accounting packages;the move away from cash and in person payments withCheque issuance and acceptance facilities;further growth in electronic transactions being processed. Encashment facilities; Work with the CBA on new technology offerings including Not only have we seen increased demand for electronicOver the counter deposits; Smart Terminals and Bring Your Own Device payment payment capability, but we are also seeing demand grow foracceptance solutions;BPay Biller and Payer transactions; andelectronic signing capability for ongoing payment agreementsAll transfers made to external bank accounts.such as school fee direct debits. In 2021 the ADF establishedKeeping abreast of emerging payment technologies and how a Direct Debits for Schools Working Group comprised of overBy choosing not to pass on these CBA transaction fees,these may be beneficial to the ADF and our customers; and20 schools where we identified key pain points for schoolsADF customers benefit from further savings. and their customers on the current direct debit processImproving our customer communications and support and reviewed offerings from different direct debit servicematerials including the introduction of online tutorials providers. FACTs Management Australia has been selected asand training videos for our customers to utilise. the ADFs preferred partner for school direct debit solutions and we will be working with them throughout 2022 and beyond to roll out their platform to interested schools.A R C H D I O C E S A N D E V E L O P M E N T F U N D 8'